The Role of Artificial Intelligence in Enterprise Resource Planning Systems within Organizations

Abstract

Artificial intelligence (AI) is no longer a future concept in business-it is already embedded in the daily operations of organizations worldwide. This paper examines what happens when AI becomes part of Enterprise Resource Planning (ERP) systems and, more specifically, how this changes the way managers make decisions. The study combines a review of relevant management theory, a detailed case analysis of Microsoft Dynamics 365 Business Central and its AI assistant, Copilot and a survey conducted among 10 professionals who use the system in their everyday work and perform at least one of the basic Management roles and responsibilities. The results are clear: AI-integrated ERP systems have significant working time, reduce errors in routine processes, and give managers access to better, faster information. Survey respondents reported an average saving of around eleven hours per week. At the same time, the research highlights that technology alone is not enough – data quality and user readiness are equally important. The paper argues that the real value of AI in ERP lies not in replacing human judgment but in giving managers more room to use it.