Blind Traveler’s Evaluations of Sensory Information Agents at Servicescapes
DOI:
https://doi.org/10.5281/zenodo.14794139Keywords:
blind travelers, sensory information, servicescapeAbstract
This study investigated visually disabled customers’ expectations about sensory information cues when consuming products and services at travel-related servicescapes. This study collected and analyzed blind travelers’ blogs to obtain its objective. The findings help enrich the literature about sensory promotion toward visually disabled customers in the hospitality and tourism context. They also provide insights to offer better information to these special-needs customers.
References
Armour, P. (2018). The role of information in disability insurance application: An analysis of the social security statement phase-in. American Economic Journal: Economic Policy, 10(3), 1-41. https://doi.org/10.1257/pol.20160605
Chambaron, S., Chisin, Q., Chabanet, C., Issanchou, S., & Brand, G. (2015). Impact of olfactory and auditory priming on the attraction to foods with high energy density. Appetite, 95, 74-80. https://doi.org/10.1016/j.appet.2015.06.012
Curran, K., Walters, N., & Robinson, D. (2007). Investigating the problems faced by older adults and people with disabilities in online environments. Behaviour & Information Technology, 26(6), 447-453. https://doi.org/10.1080/01449290600740868
Elo, S., & Kyngäs, H. (2008). The qualitative content analysis process. Journal of Advanced Nursing, 62(1), 107-115. https://doi.org/10.1111/j.1365-2648.2007.04569.x
Kim, S. Y. (2021). College disability support offices as advertisements: A multimodal discourse analysis. Discourse Studies, 23(2), 166-190. https://doi.org/10.1177/14614456209669
Liu, B. (2015). Sentiment Analysis: Mining Opinions, Sentiments, and Emotions. New York, NY: Cambridge University Press.
Lwin, M. O., & Morrin, M. (2012). Scenting movie theatre commercials: The impact of scent and pictures on brand evaluations and ad recall. Journal of Consumer Behaviour, 11(3), 264-272. R https://doi.org/10.1002/cb.1368
Martinez, L. M., Neves, T. V., & Martinez, L. F. (2020). The effect of web advertising visual design on online purchase intention: Insights on generations Y and Z. In F. Martínez-López, & S. D'Alessandro (eds.), Advances in Digital Marketing and eCommerce. Springer Proceedings in Business and Economics. (pp. 130-140). Cham: Springer.
Meng, H., Zamudio, C., & Jewell, R. D. (2021). What’s in a name? Scent brand names, olfactory imagery, and purchase intention. Journal of Product & Brand Management, 30(2), 281-292. https://doi.org/10.1108/JPBM-06-2019-2418
Nair, V., Olmschenk, G., Seiple, W. H., & Zhu, Z. (2022). ASSIST: Evaluating the usability and performance of an indoor navigation assistant for blind and visually impaired people. Assistive Technology, 34(3), 289-299. https://doi.org/10.1080/10400435.2020.1809553
Senjam, S. S., Foster, A., Bascaran, C., Vashist, P., & Gupta, V. (2020). Assistive technology for students with visual disability in schools for the blind in Delhi. Disability and Rehabilitation: Assistive Technology, 15(6), 663-669. https://doi.org/10.1080/17483107.2019.1604829
Shaouf, A., Lü, K., & Li, X. (2016). The effect of web advertising visual design on online purchase intention: An examination across gender. Computers in Human Behavior, 60, 622-634. https://doi.org/10.1016/j.chb.2016.02.090
Simmonds, L., Bogomolova, S., Kennedy, R., Nenycz-Thiel, M., & Bellman, S. (2020). A dual-process model of how incorporating audio-visual sensory cues in video advertising promotes active attention. Psychology & Marketing, 37(8), 1057-1067. https://doi.org/10.1002/mar.21357
Wei, M., Liu, M., Xu, J., Li, S., & Cao, J. (2022). Understanding the influence of sensory advertising of tourism destinations on visit intention with a modified AIDA model. Asia Pacific Journal of Tourism Research, 27(3), 259-273. https://doi.org/10.1080/10941665.2022.2061367
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Nghiêm-Phú Bình
This work is licensed under a Creative Commons Attribution 4.0 International License.